Shipping policy
Shipping Policy
Last updated: July 2, 2026
This Shipping Policy applies to orders placed through www.ir-deco.com.
IR DECO is operated by SIA “IR CNC”, registration No. 44103138381, VAT No. LV44103138381, address: Alejas iela 2, Cēsis, Cēsu nov., LV-4101, Latvia.
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Made-to-order production
Most IR DECO products are manufactured after an order is placed.
Unless stated otherwise on the product page or agreed separately, standard production time is approximately 5 working days before the order is ready for shipping.
Production time may vary depending on product type, order quantity, material availability, painting process, workload, custom requirements, and other production factors.
Production time is separate from shipping time.
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Order processing
After your order is placed and payment is confirmed, we will review the order and start preparing it for production.
For standard catalogue products, production usually starts shortly after order confirmation.
For custom-made or personalised products, we may contact you to confirm dimensions, colour, design, drawings, mounting requirements, or other technical details before production starts.
Orders are processed during working days, Monday to Friday, excluding Latvian public holidays.
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Shipping destinations
We ship from Latvia.
Available shipping destinations will be shown during checkout. If your country is not available during checkout, please contact us at info@ircnc.eu and we will check whether delivery is possible.
For large, heavy, oversized, or special products, shipping may need to be calculated separately.
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Shipping costs
Shipping costs are calculated during checkout based on the delivery address, product size, product weight, packaging requirements, and selected shipping method.
For large or heavy products, the shipping cost may be confirmed separately after the order is reviewed.
If additional delivery services are required, such as tail-lift delivery, special unloading, remote-area delivery, or scheduled delivery, extra costs may apply.
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Estimated delivery time
Estimated delivery time depends on the destination, courier, transport provider, product size, and selected shipping method.
Shipping time starts only after the product has been manufactured, inspected, packed, and handed over to the courier or transport provider.
Estimated delivery times are not guaranteed and may be affected by courier delays, weather, holidays, customs procedures, address errors, or other circumstances outside our control.
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Large and heavy products
Some IR DECO products, such as bin enclosures, large decorative panels, covers, or metal structures, may be large or heavy.
For such products, delivery may require special transport or pallet delivery.
The customer is responsible for ensuring that the delivery address is accessible for the courier or transport vehicle.
Unless agreed otherwise, unloading, carrying inside, installation, assembly, lifting equipment, or special handling at the delivery address is not included in the shipping price.
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Delivery address
The customer is responsible for providing a correct and complete delivery address, phone number, and email address.
We are not responsible for delays, failed delivery, extra charges, or lost shipments caused by incorrect or incomplete delivery information provided by the customer.
If the delivery address needs to be changed after the order has been placed, please contact us as soon as possible at info@ircnc.eu.
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Order tracking
When tracking information is available, we will provide it by email or through the order status page.
For some large or special deliveries, tracking may be limited or provided directly by the transport company.
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Damaged goods during delivery
Please inspect the package and product as soon as possible after delivery.
If the packaging is visibly damaged at the time of delivery, please take photos before opening the package.
If the product arrives damaged, please contact us as soon as possible at info@ircnc.eu and include:
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order number;
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photos of the damaged product;
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photos of the packaging;
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photos of any visible transport damage;
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a short description of the issue.
Please keep the original packaging until the issue has been reviewed, as it may be needed for a transport damage claim.
If the product is confirmed to be damaged during transport, we will offer a suitable solution, such as replacement parts, repair, replacement, partial refund, or refund, depending on the situation.
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Missing or incorrect items
If your order is incomplete or you received the wrong product, please contact us as soon as possible at info@ircnc.eu.
Please include your order number, photos, and a short description of the issue.
If the mistake is confirmed, we will arrange a suitable solution.
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Delivery delays
We do our best to meet estimated production and delivery times, but delays may happen.
If there is a significant delay with your order, we will try to inform you as soon as reasonably possible.
We are not responsible for delays caused by couriers, transport providers, customs, weather, strikes, public holidays, force majeure, or other circumstances outside our control.
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International shipping, customs, and import duties
For deliveries outside Latvia or outside the European Union, customs duties, import taxes, brokerage fees, or other local charges may apply.
These charges are the responsibility of the customer, unless stated otherwise during checkout or agreed separately in writing.
We are not responsible for delays caused by customs clearance or local import procedures.
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Failed delivery and uncollected shipments
If a shipment cannot be delivered because of an incorrect address, missing contact information, customer absence, refusal to accept delivery, or failure to collect the shipment, additional delivery or return costs may apply.
If the order is returned to us because it was not collected or could not be delivered, we will contact you to agree on the next steps.
For custom-made or personalised products, refusal or failure to accept delivery does not automatically cancel the order.
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Installation
Shipping does not include installation, assembly, mounting, unloading, lifting, or carrying products inside, unless agreed separately in writing.
The customer is responsible for safe installation and correct use of the product.
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Contact
If you have questions about shipping, delivery options, large-product transport, or your order status, please contact us:
SIA “IR CNC”
IR DECO online store
Registration No.: 44103138381
VAT No.: LV44103138381
Alejas iela 2
Cēsis, Cēsu nov.
LV-4101
Latvia
Email: info@ircnc.eu
Phone: +371 233 79 250